Group Coaching for Client Loyalty will transform your team into a customer-focused organization.
Client Loyalty is highly important today - it is far easier to retain customers than it is to find new ones. In a highly competitive environment, excellent customer service is critical to an organization's ability to sustain top line revenue growth. Clients are more willing to forgive a product failure than a service failure, by a ratio of 5 to 1. In order to develop outstanding customer service, we will help you define specific customer service issues within your organization.
During Group Coaching the process fundamentals are designed to:
- Improve the performance of customer service representatives
- Enhance client loyalty and satisfaction
- Help your organization maintain existing clients and develop new business
Assessments to Maximize Success
Through the introduction of this series, each participant's personal communication styles, attitudes, human relation skills and goal setting techniques are assessed. From this learning, they will develop a plan of action to aid in their individual success.
Once representatives have a thorough understanding of the organization's values and philosophy regarding customer services, they will learn to properly and clearly identify a customer's wants. Recognizing their role as a key differentiators with clients leads to a greater sense of accountability, and contributes to the creation of customer loyalty and overall success.
Effective communication techniques are critical to customer service success. This positive-impact process will specifically focus on listening skills.
After Group Coaching Client Loyalty Results are Measurable:
- Increased customer loyalty and retention
- Decreased customer complaints
- Increased profitability